Swiss
Customer Service
Excellence

The label for customer care quality

Explore Get certified
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Empower your Teams

Put your teams to the forefront by recognizing the importance and quality of their work

Assure your Customers

The label allows you to distinguish yourself as well as reassure your clients and future clients

Benchmark your Services

The certification measures the quality of your client relationships and allows you to compare your results with those of other participants

Expertise
97%
Soft skills
69%
Discovery of needs
95%
Swiss Customer Service Excellence

Become a reference

by getting certified

Our task is to assess the real quality of your customer service. This way you can see where your strengths lie and what you can still work on. With the certification you communicate the quality of your service to your customers and future customers!

SWISS CUSTOMER SERVICE EXCELLENCE

How is the certification obtained ?

1

Registration

Your organisation needs to fill in the registration form. It's quick and easy!

2

Contact Collection

You submit the contacts to be assessed within a given period. 300 contacts are randomly selected for evaluation.

3

Contact assessment

The 300 contacts are evaluated using our evaluation grids. The grids, which are specific to each channel, consist of 15 indicators.

4

Analysis and benchmark

The results are presented in the form of graphs together with recommendations. Your results are compared with results achieved in your industry.

5

Certification

If your customer service achieves an average score of 80% or over, you can use the Swiss CSE certification in your communication for the entire year.

Address

altamedia Rue Blavignac 10 1227 Carouge

Phone

+41 (0)22 346 49 66

E-mail

info@swisscse.ch

SWISS CUSTOMER SERVICE EXCELLENCE

Contact us!

Would you like to know if your company can apply for Swiss Customer Service Excellence certification? Do you have any questions? Fill out the form below and we will contact you immediately!