You would like
to receive the
Swiss Cutomer Service Excellence certification
Find the steps and milestones for your candidacy here.
Swiss customer service excellence
Agenda 2024
For the Swiss Customer Service Excellence 2025
March 31, 2024
Completion of the registrations
From 1st April to 31 May 2024
Data collection for the analysis
November 2024
Awarding of certifications
Swiss customer service excellence
What happens
after the analysis?
After your contacts have been analysed, you will receive a detailed report that shows you where you stand compared to the other players in your market. In this report you will find:
Your results
The evaluation of your customer service by channel, language, indicator, etc..., with details of your strengths and potential for development
A benchmark
The possibility to compare yourself with the results of all participating companies and within your sector, if possible (for the later 3 companies per sector are required)
Swiss customer service excellence
And once the certification has been obtained?
Share the quality seal with your customers and employees!
Use the logo !
Use the Swiss Customer Service Excellence logo on all your communication campaigns. This certification is proof of the quality of your customer relationship. Our independence makes it all the more effective.
Reward yourselves by attending the award ceremony
Use the Award Event in November to thank your employees, empower your teams and make it known that you are one of the drivers of customer relations in Switzerland. Celebrations and networking will be on the agenda !
