You would like

to receive the

Swiss Cutomer Service Excellence certification

Find the steps and milestones for your candidacy here. 

Swiss customer service excellence

Agenda 2024

For the Swiss Customer Service Excellence 2025

March 31, 2024

Completion of the registrations

From 1st April to 31 May 2024

Data collection for the analysis

November 2024

Awarding of certifications

Swiss customer service excellence

What happens

after the analysis?

After your contacts have been analysed, you will receive a detailed report that shows you where you stand compared to the other players in your market. In this report you will find:

Your results

The evaluation of your customer service by channel, language, indicator, etc..., with details of your strengths and potential for development

A benchmark

The possibility to compare yourself with the results of all participating companies and within your sector, if possible (for the later 3 companies per sector are required)

Swiss customer service excellence

And once the certification has been obtained?

Share the quality seal with your customers and employees!

Use the logo !

Use the Swiss Customer Service Excellence logo on all your communication campaigns. This certification is proof of the quality of your customer relationship. Our independence makes it all the more effective.

Reward yourselves by attending the award ceremony

Use the Award Event in November to thank your employees, empower your teams and make it known that you are one of the drivers of customer relations in Switzerland. Celebrations and networking will be on the agenda !